Refund policy

Returns & Refunds

What is the return policy?  You may return new, unused products in original condition within 30 days of receipt. If the product is damaged or shows wear and tear when we receive it then a refund will not be issued and it cannot be returned to you, so if you are unsure whether you will keep it then be sure to hold onto the packaging and not to damage or alter the product.

If you use the prepaid return label a $7.99 processing fee will be deducted from your refund. If you return it using a shipping label purchased by you, you will receive a full refund. Please always use a shipping method with tracking when returning with your own label. 

Here are the options you will choose from during the return process depending on the reason for the return that you select:

  • Place a new order for something else and save 10% during the return process, which will allow you to use the prepaid return label with no fee. You pay for the order at the end of the process, and your original payment method is refunded for the returned item(s) once they are received.
  • Exchange for a different style or size of the same product at the same price. This is only available for products with multiple styles / sizes.
  • Return for a gift card that you can use to purchase something else later.
  • Return for a refund to your original payment method.
  • Have a replacement sent if you received the wrong or a damaged item.

In all cases it will take 5 to 10 business days to process the return after it is received, so please be patient. If you haven't received your refund within 10 business days of when we received the return, please feel free to reach out to us.

Starting a Return
To initiate a return, visit emf-harmony.happyreturns.com, enter your order number and zip code, and follow the step-by-step instructions to generate a return label. (For returns only, for warranty claims see below.)

International customers: The link above only works for orders shipped to the United States, for returns of international orders please contact us.

Amazon customers: If you ordered on Amazon.com you will need to initiate a return through their website or app.

What is the warranty policy?  All products are warranted for one year under normal/intended use for physical defects in materials and workmanship. If a product is defective we will gladly replace it. This covers physical defects with the product, but it is not an unconditional satisfaction guarantee, and it is for a replacement, not a refund. For warranty claims within the 30 day return window please use the return portal at the link above, and after the 30 days please contact us. We may require pictures or the return of the product before replacing it for quality control purposes.

Do you offer a money back guarantee?  We do not offer a money back guarantee for used products, and the reasons for this are 1) There is no possibility that the products will not work to protect your health in the presence of EMF radiation;  2) The products are not designed to fix existing health problems or make you feel different; 3) the products do not block EMF radiation, so there is nothing to "test" to see if it is working. For more background on this, please see the questions "How do I measure the effects of the products?" and "Will I feel the effects of the products?" on our FAQs page.

Refunds (if applicable)

Once your return is received please allow 10 business days for us to process and inspect your return. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a refund for the product purchase price (not including shipping fees and insurance) will be processed. It may take up to 2 weeks to receive your refund, depending on when your bank credits the money back to your account.

Exchanges
For products that have different styles or sizes you will be offered an opportunity to initiate an exchange during the return process for another style/size of the same price. The new item will be sent after the original item is received and processed. There is no process for doing an immediate exchange for a different product, other than placing a new order during the return process as described above in the first bullet.

Return Shipping
Please package your return carefully so that the contents will not be damaged during shipment. If using the prepaid label simply apply it to the package and drop it off at the selected carrier. If using your own label for a return we always recommend sending it via a service that is trackable, and if valued at over $100, you should consider purchasing shipping insurance. And be sure to include the packing slip provided or we can't guarantee that we can identify your returned item. Please do not send the return with a signature required, as this may delay the processing of your return.

Please initiate your return using this link before sending the product(s) back:
emf-harmony.happyreturns.com
or for product defects and warranty claims after the 30 day return window please contact us.