International Shipping

For shipping to the European Union and United Kingdom please visit the EMF Harmony European website.

Shipping from this website is available to most other international destinations. The shipping cost will be presented during the checkout process on the Shipping page. We offer two options:

  1. DHL Duties and Tax Collect - This cost includes shipping expense only and does NOT include any duties, taxes, or import fees that may be applicable, these will need to paid by you upon delivery. You will receive an estimate on what those fees will be during checkout when you are presented with the shipping cost. This is a slower service which can take up to 30 days to arrive, sometimes even longer to distant countries.
  2. Duties Taxes Paid Express - This cost includes shipping expense as well as any duties, taxes, or import fees that will be payable. You will not need to pay anything upon delivery. It is an expedited service and will generally arrive in 5 to 10 business days, depending on the destination and time of year.

For either service you will be provided with tracking information via email after your order ships (usually in 1 to 2 business days). Which delivery service is used for your shipment depends on the destination country and other factors, and we are not able to determine that ahead of time.

If a shipment has not arrived within 30 days and the tracking information has shown no movement for 30 days, we will reship your order at no cost to you.

Please note these important terms that are applicable to the DHL Duties and Tax Collect service:

  • We are not responsible for managing the import process in your country, that is your responsibility. Once we ship the order our responsibility ends, although of course we will always do whatever we can to help you.
  • You are responsible for paying all duties, taxes, and other import fees and they will be collected upon delivery of your order.
  • We cannot offer a refund for an order that is temporarily or permanently held up in the customs clearance / import process or otherwise not delivered.
  • The estimate provided for duties and taxes is only an estimate, the actual cost may vary.
  • Shipping time varies widely, and can take up to 30 days. If you have not received your order within 30 days and the tracking information has shown no movement for 30 days and it is not related to the import/customs process in your country, we will reship the order to you. If the order is is temporarily or permanently held up in the customs clearance / import process, we cannot reship or refund the order since this is outside of our control.

These terms apply to all international shipments:

  • For refunds and exchanges the return shipping costs would be your responsibility, and refunds do not include shipping costs.
  • By placing an order, you agree to these terms and conditions.

Amazon.com

Some of our products may be available from Amazon in your country, especially in Europe. We have products stocked at Amazon locally in these countries at the moment: